What happens when your manager sticks her head in your office and says “Can we talk?” Does your mind leap to assumptions? Do you get a little queasy? Do your team members feel the same thing when you say “Can we talk?”
How can we have those difficult conversations at work without second guessing what we should have said, or what the other person is thinking and feeling during and after the conversation?
If we want everyone to come out of the conversation with positive feelings and a clear idea of their action items, we need to set up that successful conversation for the best possible outcome. That’s just what Roberta Matuson’s new book Can We Talk? Seven Principles for Managing Difficult Conversations at Work addresses. Have a listen to the podcast, and be sure to stay to the end for a special offer from Roberta!
For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent.
She’s the author of six books including her newest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work is just released!
Roberta is one of a handful of people who have appeared as a guest of Bill O’Reilly’s on Fox’s O’Reilly Factor, and who left the show unscathed.
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