When something happens to an employee outside of work, how that company responds is representative of the company culture. In their newly released book, The ROI of Compassion: Unleashing the Ultimate Performance, Production and Profits with Strategic Caring in Traumatic Times, Lisa and Loren Murfield tells the story of their personal experiences of loss and how one company responded with heart and compassion, while another did just the opposite. There are also case studies from diverse situations, industries, and locations illustrate how employers help employees in all eight aspects of their personal lives, ultimately enhancing their bottom line.
Listen to my interview with Lisa on Mindful Social and let us know what you think. Is today’s corporate culture mature enough to respond with compassion and care when employees are in need? What do you think the ROI on compassion is?
About Lisa Murfield
Lisa joined Hill Ward Henderson as Human Resources Manager in 2007. She graduated with a Master of Business Administration in 2000 from Eastern University and was inducted into Delta Mu Delta business honorary. She also received her Bachelor of Science with honors in 1997 from The Sage Colleges and was inducted into Phi Kappa Phi honor society.
Prior to joining the firm, Lisa provided organizations with human resource leadership in a variety of industries including pharmaceutical, health care, insurance and a non-profit organization. Lisa earned her Senior Professional in Human Resources and Global Professional in Human Resources designations through the Human Resource Certification Institute.
In 2010, Lisa was the President of HR Tampa where she also served as President-Elect, Treasurer and Director of Hospitality. Lisa has presented at state conferences, local chapters and has been a spokesperson on various human resource topics for local television stations. In 2010, Lisa co-authored a book, The R.O.I. of Compassion, which discusses why compassion is the best business practice for employers in dealing with employees’ traumatic situations.
Outside the office, Lisa enjoys travel, music, drawing and spending time with family and friends.